Draft for legal review. Items in square brackets must be completed before launch.
These terms form the agreement between apls.ai and the organisation that creates a HikeSeason workspace (“Customer”). By creating a workspace you accept them on behalf of your organisation.
Accounts and workspaces
Each Customer receives a separate workspace. The first admin is responsible for inviting users, setting permissions and keeping credentials secure.
Plans, seats and limits
Fees are charged per active employee as set out on the pricing page. An active employee is anyone active, serving notice or due to join.
Each plan has an employee limit. When the limit is reached, new employees cannot be added until the plan is upgraded. Existing users keep access.
Payment and taxes
Subscriptions are billed in advance, monthly or yearly. Prices exclude taxes such as GST or VAT, which are added where applicable.
If payment fails we will notify you and retry for 7 days. After that the workspace becomes read-only until payment is made.
Customer data
Customer owns all data it uploads. We process it only to provide the service and as described in the data processing agreement.
Customer is responsible for having a lawful basis and giving employees and candidates any required notices.
AI features
AI outputs such as rankings, call summaries and payroll flags are suggestions. Customer must have a person review them before taking any decision that affects an individual.
Acceptable use
Customer must not misuse the service, including uploading unlawful content, attempting to access other workspaces, reverse engineering the software, or using it to discriminate unlawfully.
Availability and support
We aim for 99.5% monthly availability, excluding planned maintenance announced in advance. Support is provided by email, with priority support on Business and Enterprise plans.
Intellectual property
We own the HikeSeason software, brand and documentation. Customer receives a non-exclusive right to use the service during the subscription.
Liability
Neither party is liable for indirect or consequential losses. Each party’s total liability is limited to the fees paid in the 12 months before the claim, except for breach of confidentiality, data protection obligations or payment obligations.
Term, termination and export
Subscriptions renew automatically until cancelled from Settings › Billing. Customer can export its data for 30 days after termination, after which it is deleted.
Governing law
These terms are governed by the laws of India. Courts at [city], India have exclusive jurisdiction.
Contact
Legal notices: legal@hikeseason.com.